Hobson Engineering // Products

// TERMs and conditions

Read the terms & conditions of purchase and for the use of www.hobson.com.au. If you can't find the information you need, please make an enquiry via the contact page or phone 02 8853 2233 and get help from a Customer Service representative.

By using or accessing this site you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, then please do not use this site.

Security & Privacy

1. Terms of Use

Governing Law

Hobson Engineering controls and operates this web site from its offices within Australia. Our Terms of Use are governed by the laws of the State of New South Wales. You and Hobson Engineering agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

Revisions of Terms of Use

Hobson Engineering may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms of Use as so revised. You should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Site Contents, Ownership & Use Restrictions

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.
Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Hobson Engineering and it's related companies, affiliates, licensors and licensees.
The names 'Hobson Engineering’ and ‘HEC’ are registered trademarks of Hobson Engineering Co. Pty Ltd.

Personal, Non-commercial Use

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:

Placing an order with Hobson Engineering; or
Using this site as a technical resource, provided that you do not modify the site and that Hobson Engineering retains all copyright and other proprietary notices contained in the Contents.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

Prohibited Conduct

You are not authorised, without the prior written permission of Hobson Engineering and each other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.
No trade mark (whether registered or otherwise) that is contained on this site or otherwise used by Hobson Engineering may be used without our prior, specific, written permission or that of the trademark owner.
Please note that the permission granted to use material on the site terminates automatically if you breach any of these Terms of Use.

Protecting Your Log on Details

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Hobson Engineering in connection with any use (whether authorised or unauthorised) of your user name or password. Hobson Engineering may suspend or cancel your account at any time without prior notice.

Security & Privacy

Hobson Engineering will comply with Hobson Engineering’s Security & Privacy policy. Hobson Engineering will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

We Can Use Your Feedback

You grant Hobson Engineering an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Hobson Engineering from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

General Prohibitions

You must not upload, post, transmit or otherwise make available through the site any material which:

violates or infringes the rights of others (including their privacy and intellectual property rights);
is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law;
restricts or inhibits any other user from using or enjoying the site;
affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Hobson Engineering to take remedial action under any applicable industry code.

Indemnity

You agree to indemnify and will keep Hobson Engineering indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Hobson Engineering in connection with your use of this site, your breach of these Terms of Use or your breach of any rights of third parties.

2. Buying Products/Reports from our Website

Ordering Goods/Reports

Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.
Hobson Engineering may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the Hobson Engineering website, Hobson Engineering reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order. We only accept orders from within mainland Australia and Tasmania. Within this area, our policies as to delivery and returns apply as set out in these Terms of Use.
Hobson Engineering reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Purchasing & Payment

For each online order, you must pay:

the applicable price for the relevant goods confirmed by Hobson Engineering; and
the delivery and handling fee specified on the website at that time.

Your order and credit card details are safe and secure. All personal contact information is provided to Hobson Engineering and credit card information is provided to Westpac Banking Corporation ABN 33 007 457 141 via a secure site. At this stage we can only accept payments using the methods stated in the Purchasing & Payment section of www.hobson.com.au. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Hobson Engineering.

Delivery

All orders placed through this website are subject to confirmation and acceptance by Hobson Engineering. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to Hobson Engineering, which must be received within seven days of the announcement of the increase.
Hobson Engineering or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available we will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.
If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Hobson Engineering may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no one at the delivery address or no one of appropriate age to receive and pay for the order, Hobson Engineering may charge you additional delivery fees.

Title & Risk

Title to the goods purchased on this site does not pass from Hobson Engineering to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.

Returns Policy & Refunds

All product returns are subject to Hobson Engineering's Returns Policy, which forms part of these terms and conditions.

Product Information, Prices & Photos/Images

Prices and range on www.hobson.com.au may vary from Hobson Engineering printed catalogues.
Hobson Engineering aims to include up-to-date pictures and specifications of all of the goods. However, our picture and/or description of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. Images are for illustration purposes only, actual product may differ.

Promotional Products

All promotional products are sold on a No Returns basis as per our Returns Policy, and are subject to these Terms & Conditions of purchase. Promotional products are clearly defined at the time of purchase.
Due to the limited stock availability of Promotional products, neither placement of an order, nor email confirmation that we have received your order, guarantees fulfillment of that order. Orders are processed on a first-come first served-basis and we will be considered to have accepted your order only by delivering the goods. If we cannot accept your order for any reason, we will notify you by telephone or email.
If your order is unsuccessful because the stock has been purchased by an order prior to yours, Hobson Engineering is not required to supply you with any alternative products and has no liability to you whatsoever.

Disclaimer of Liability

To the extent permitted by law, Hobson Engineering will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

The use, copying, or display of the contents of this site.
Goods or services supplied by Hobson Engineering under these Terms of Use.
A failure or omission on the part of Hobson Engineering to comply with its obligations under these Terms of Use.

Disclaimer of Warranty

Hobson Engineering is providing this site and its contents on an 'as is' basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site. Hobson Engineering and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services).
To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Hobson Engineering expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

Limitation of Liability

Our total liability to you (if any) in connection with this site, or with these Terms of Use or any goods or services supplied under them, will be limited, at our election, to:

In the case of information or services supplied or offered by us – the re-supply of the information or services or payment of the cost of doing this.
In the case of goods supplied or offered by us – repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
The amount paid by you (if any).

Rights We Cannot Exclude

The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act.

Termination

Your ability to purchase goods from this site may be terminated by Hobson Engineering at any time without notice. All restrictions, licences granted by you and limitations of Hobson Engineering's liability will survive termination.

3. Returns Policy

Information regarding the return of products purchased from Hobson Engineering. If you can't find the information you need, please make an enquiry via the contact page or phone 02 8853 2233 and get help from a Customer Service representative.

Understanding Hobson Engineering's Returns Policy

At Hobson Engineering we are committed to providing our customers with the best products and service. This policy details how to return a product to Hobson Engineering. If you have any questions, please speak to a Customer Service representative by phoning 02 8853 2233 or emailing info@hobson.com.au

Damaged or Incorrectly Shipped Products

If your product is damaged in transit or incorrectly shipped, contact your Sales Representative or our Customer Service staff. To expedite your return, we recommend that these products be returned to us within 14 days of purchase. You will be issued with a Return Authorisation Number, in accordance with our Returns Policy. We will not accept any goods for return which do not have a Return Authorisation Number. Each Return Authorisation Number is only valid for one product and must match the product authorised for return. The Return Authorisation Number is valid for 7 days, so we must receive the returned product into our warehouse within this period. You will need the following information, most of which will be on your packing slip or invoice before we can issue a Return Authorisation Number:

Name and contact details of original purchaser
Invoice number or order number
Part number of product to be returned
Date on packing slip or invoice
Whether the product box has been opened
Reason for return

You will need to package and address the product for return. You can return the product to one of our Branches or we will arrange to pick the product up from you. We will only arrange to collect goods that are damaged in transit or incorrectly shipped. You will need to keep a copy of the consignment note as proof that the product has been picked up from you, otherwise we may only be able to offer you a replacement product, not a refund.
We will check all products returned this way within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.
If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.
If you receive a product that is damaged in transit from us to you, you should:

refuse to accept delivery of the product,
direct the courier to "Return goods to sender" and
notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
If your product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If we (or the manufacturer) decide that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.
If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you.
If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If the product was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.

All Other Products

For all other returned products you will also need a Return Authorisation Number. Contact us to receive your Return Authorisation Number.
You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels to the product being returned, otherwise the return may not be accepted.
Write the Return Authorisation Number on the outside of the shipping carton so it is clearly visible, and address it to the following address:
Hobson Engineering Returns
14 Victoria Ave
Castle Hill
NSW 2154
A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.
You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost.

Unopened Product

Except for product sold on a "No Return Basis" we offer a 14-day return policy for product in its original, unopened and undamaged packaging.
You must contact our Customer Service staff within 14 days of shipping of the product to return a product in this way.
You will be issued with a Return Authorisation Number. You will need to package and address the product for return. We will not pay nor reimburse any costs associated with a customer-initiated return of unopened product. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

Faulty Product

If you receive a faulty product or the product develops a fault, you may be able to return it as damaged in transit if it is within 14 days of purchase.

Return of faulty products

Upon receipt of a faulty product, we will check the product against the applicable standard it was supplied against.
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a replacement or refund, as appropriate.
Once the product is returned to us, we will arrange return delivery of the product to you. For products where the fault does not fit the above we will require payment of any costs associated with processing of the return prior to returning the product to you.

Return of non-faulty products

For non-faulty products which are validly returned under Hobson Engineering’s return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.
If the product has not been validly returned under a Hobson Engineering’s return policy, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

No Return Basis Product

The term no return basis means that, unless the product is damaged in transit, incorrectly shipped or otherwise returnable under:

a manufacturer’s warranty or other contract or statute, or
statutory warranty (e.g. if the product is faulty, does not match a description or sample, is unfit for purpose or unmerchantable), the product will not be accepted for return.

Examples of products sold on a no return basis include:

Special Indent Items
Stock Items held with non-standard packaging
Promotional products
Products specially ordered for a customer
Product listed on the packing slip or invoice as "No Return"

Examples of no return basis products which we would accept for a return are:

Damaged in transit product.
Product of unmerchantable quality.
Product that fails to perform to the relevant product specifications.

Processing Credits / Refunds

We will normally issue a credit note within 7 working days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by an independent 3rd party testing laboratory. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued.
We will only issue refunds on request. For your security, all refunds will be made either by cash, cheque, or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.
In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.

Returning a product to our Branches

As an alternative, you can personally visit one of our branches with the product you wish to return and a copy of the packing slip, invoice or other proof of purchase.
If the product is eligible for return, you can then complete a "Credit Approval Form” form at the time of returning the product and have a Return Authorisation Number issued. With the exception of unopened products we cannot process the return immediately but our sales staff will be able to tell you how long your return will take.

4. Delivery

Learn about the delivery and pickup options offered by Hobson Engineering. If you can't find the information you need, please make an enquiry via the contact page or phone 02 8853 2233 and get help from a Customer Service representative.

What delivery options does Hobson Engineering offer?

At this time, Hobson Engineering only offers its standard delivery option when purchasing online. Delivery usually takes 3-4 business days (Monday to Friday, excluding public holidays) provided all products are in stock at the time of ordering.
If you require Same Day or Express delivery please place your order by phone on 02 8853 2233.
Alternatively you may purchase online as normal, then phone 8853 2233 and quote your Order Reference Number.
Purchased documents will be delivered in PDF via email within 24 hours of verifying payment.

How do I calculate delivery for my order?

Delivery can be easily calculated using the Shopping Cart.
Simply add the products you wish to purchase to the Shopping Cart, select a delivery option and click the CHECK OUT button. The delivery total for your order will be displayed under DELIVERY TOTAL.

How do I track the status of my order?

The status of all your current and past orders can be sent to you by email on request to info@hobson.com.au.

5. Security & Privacy Policy

Read about our commitment to ensuring the privacy of your information. If you can't find the information you need, please make an enquiry via the contact page or phone 02 8853 2233 and get help from a Customer Service representative.
Hobson Engineering highly value the strong relationships we have with our customers. Often these relationships have been built up over many decades and with generations of the same family. The gradual introduction of data collection technology at Hobson Engineering Co Pty Ltd. will be handled with full and proper respect for the privacy of our customers.
To protect your privacy, you can visit Hobson Engineering's site without identifying yourself or having to reveal any information about yourself.

How We Handle Customer Information

We do not collect personal information when you visit our site unless you log on, place an order or register with us.
When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
Hobson Engineering is committed to reducing the amount of fraud it faces. Our policy is that we may prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you log on to our site, we will ask you your e-mail address.
We have specials and promotional emails available to make your shopping and purchasing experience easier. Should you decide to subscribe, we will send you your requested information from time to time. You may unsubscribe at any time. Subscription to this service is optional and free.
When you submit feedback or questions via e-mail, or contact us for information about our Website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
Our site contains links to other sites. Hobson Engineering is not responsible for the privacy practices or the content of other websites.
By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared with anyone else.

As the Federal Government introduces new privacy legislation – Hobson Engineering’s privacy policies will be reviewed and updated as appropriate.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

How We Protect Customer Information

All personal contact information is provided to Hobson Engineering and credit card information is provided to Westpac Banking Corporation ABN 33 007 457 141 via a secure site.

How We Use Cookies & Other Technologies

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs on to our website, to maintain that log on, to retain log on information if requested, and for the service of our Shopping Cart.
We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Hobson Engineering. Any activity while you are at www.hobson.com.au may be monitored.

How We Handle Marketing Communications

Hobson Engineering has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, promotional items and technical information about products. We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

How to Update Your Information

Changes to your contact, invoice and delivery details can be made by contacting us through the contact section of www.hobson.com.au.